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Change Policy

Not quite right? No worries, we want you to love your Emerald clothes as much as we do. We happily accept exchanges within 30 days of delivery for all non-sale items. (Lingerie and Swimwear are final sale for safety purposes).

To be able to accept your exchange, make sure:
– Items are in their original condition, not worn or washed.
– All tags are attached.

To make an exchange online, follow this easy steps:
1Click here to start your exchange.
2. Once your exchange is processed, expect to receive a shipping label from us within 3 to 5 bussiness days.
3. Pack your items in their original packaging, with your return label over the original
4. Ship it through your nearest USPS post office

Keep in mind:
– While we are unable to refund initial shipping charges for goods returned, we will pay to send it back to you.
– Exchanges are subject to stock availability
– Limit of 1 exchange per order.

To start an exchange, fill the form below